Discharge from the hospital often leaves the patient and family scrambling to organize the house in navigating a new set of temporary or long-term challenges. The stress of discharge is exacerbated by clinical knowledge gaps, difficulty creating a safe environment, concerns regarding drain management, availability and administration of discharge medications and even food in the refrigerator.

Package Value:

• Supporting a smooth transition by meeting the family at the hospital when the senior is discharged or meeting at their home.

• Service is designed to ease the burden of discharge faced by so many patients and families.

• Provides the senior and the family peace of mind, supports the health of the senior and minimizes any gaps of care.

What you receive with the Personal Clinical Care Upon Hospital Discharge Package:

On your loved one's hospital discharge day, our compassionate nurse stays from pickup through dinner time, creating a seamless transition home while teaching fall prevention, assessing the living environment, and ensuring proper wound care. 

We handle all medication management—from pharmacy pickup to detailed explanations of each medication's purpose and side effects—while assessing nutritional needs, arranging food delivery, and providing crucial emotional support to both your parent and family. 

The care continues by coordinating care with any health aides, ensuring your loved one receives consistent, knowledgeable care while giving your family peace of mind during this vulnerable transition.

When is the best time to purchase:

Upon the senior being diagnosed with a chronic or acute illness or

When the senior is scheduled for a hospital-based surgery or

When the senior is admitted to the hospital unexpectedly.

Note that the earlier that we plan and coordinate services together, the more optimal care and support we can deliver to the senior and family

Cost:

$2,775 one-time fee

Location and after-hours travel charges may apply

Hospitalized seniors face significant challenges requiring dedicated advocacy. Their vulnerability is heightened by complex medical conditions, cognitive impairments, and sensory limitations while navigating a confusing healthcare system. Many struggle to communicate symptoms or recall medical history, risking misdiagnosis and medication errors. Hospital environments often cause disorientation and complications like delirium.

Without a family member or advocate to coordinate care, ask critical questions, and protect preferences, these vulnerable patients face increased risks of adverse outcomes and diminished dignity during their most vulnerable moments.

Package Value:

• Supports the health and recovery of the patient while in the hospital

• Gives the senior and the family peace of mind, minimizes preventable health complications and provides the senior with both practical and emotional support.

What you receive with the Clinical Advocate Package:

• Advocacy for the senior patient while in the hospital delivered by a nurse or social worker who acts as a bridge between patients and healthcare providers, navigates the complexities of the healthcare system, resolves issues, delivers personalized education, ensures the family is informed about their condition and ensures that the senior’s needs are met.

• The Clinical Advocate also engages with the hospital staff to ensure that patients' rights are respected and protected, including the right to refuse treatment, access medical records, and make informed decisions. 

• An especially important function of the Clinical Advocate is to offer emotional support to the senior patient and their families, recognizing that navigating a healthcare experience can be stressful and overwhelming.
  

When is best time to purchase:

Ideally, prior to age 65 and/or the senior(s) retirement and/or in advance of illness or medical procedures.

Cost:

$1,200 for any 4 hour period between 7 AM - 7 PM

$1,800 for any 6 hour period between 7 AM - 7 PM

$1,800 for any 4 hour period between 7 PM and 12 AM

Location and after-hours travel charges may apply

As you balance career demands and family responsibilities, the subtle changes in your parent's health and daily capabilities can go unnoticed between visits to their home.  Natural aging progressively creates new challenges that require more personalized attention and consistent care—ensuring your loved one maintains their health, dignity, and quality of life even when you can't be there every day.

Package Value:

Peace of Mind and Time Back

• Knowing a healthcare professional is regularly monitoring and checking in with your parents.

• Comfort in knowing that a professional is overseeing your loved one's medication regimen, helping maintain their health and independence.

• Reassurance that health changes will be caught early before becoming emergencies

• Relief that someone is regularly physically present to assess your parent's condition at home

What you will receive with the Wellness Guardian Package:

The Wellness Guardian package begins with a thorough initial assessment of your loved one's personalized needs—covering home safety, nutrition, exercise, mental health, and medication management—creating the foundation for their care plan. 

Our caring professionals provide weekly in-home wellness visits complemented by several remote check-ins, supporting medication management while addressing emerging concerns before they become emergencies. 

We support your parent's health through personalized engagement around their most pressing needs, coordinating preventive care appointments, and designing customized nutrition and exercise plans to promote holistic wellness. 

Observations, interventions, and vital metrics are carefully documented, with monthly summary reports keeping you informed while maintaining your peace of mind.

When is the best time to purchase:

Preventative wellness services are encouraged at any age.

Cost:

$1,725 per month, with 3-month minimum commitment and payable at purchase.

Location and after-hours travel charges may apply

When life brings sudden changes—a parent's increasing care needs, the loss of a spouse, or transitions to assisted living or nursing home facilities—families often discover critical gaps in their knowledge. Essential practical, legal, and medical information becomes urgently needed, yet may be difficult to access. Having this vital information readily available helps families provide optimal care for their senior loved one and navigate the complex challenges that emerge during these sensitive transitions.

Without this proper planning, the families’ stress is exacerbated at the times where they need to focus and care for themselves and their families the most.   

Peace of Mind Planner Package Value:

• Establishes thoughtful foundations today for seamless support tomorrow.

• During challenging transitions, thorough preparation allows families to focus on what matters most—caring for themselves and their loved ones—without the added burden of unnecessary stress.

What you receive with Peace of Mind Planner Package:

• A methodical and collaborative assessment of the existing and forecasted future state of organizational and medical readiness as it relates to you and your senior parents. 

• Our analysis and preparation of a written report for you and your family, with actionable insights, to optimize the care for aging parents while best supporting your, and your families, existing responsibilities.   

• A personalized strategy session to review the report and actionable insights with you and the appropriate family members who were included in the assessment.

When is best time to purchase:

Ideally before age 65 and prior to any acute and/or chronic diagnosis. 

This is the first step in organizing vital information that takes time to complete.  The process can also become a significant emotional and logistical distraction, when everyone’s well-being needs to be prioritized.

Cost:

$1,150 one-time fee

As seniors age or are diagnosed with a medical condition, paying the bills on time becomes challenging. This is made even more complicated by the use of technology, online payment tools and medical portals, all of which feed the seniors' concern for scams and to pay the bills effectively and securely.

Package Value:

• Outsourcing ensures that bills are paid on time and that bill related issues are identified and resolved.

What you receive with the Outsourced Bill Payment Package:

• A dedicated account manager who will perform a comprehensive one-time assessment of bills that are to be paid, the amounts, processes and dates. 

• Set up monthly account transfers and payees.

• Payment of the bills to the appropriate payees per the amounts and dates specified during the setup process.

• Quarterly reporting is provided to the family with monthly  information available upon request.

When is the best time to purchase:

The Outsourced Bill Pay Package may be purchased at any age.  The package alleviates concern for unforeseen financial-related issues that may unexpectedly arise due to major medical treatments or a traumatic injury or an accident requiring acute or sub-acute care or when the Senior Parent is moved into an Assisted Living Facility (ALF).

Cost:

$275 per month*, with minimum 3-month commitment to start

* Includes up to 20 bills per month with an additional cost of $13.50 for each bill paid over 20 in a month.

It is critical to ensure that the senior has the appropriate health plan for medical, medication and disability coverage.   However, choosing the best plan is often challenging due to all the options and complexities associated with these coverages. 

Package Value:

• Support a smooth transition to retirement with health, pharmacy and disability coverage in place.

• Ensure your preferred doctors and medications are covered

• Optimize out of pocket costs based on plans selected

• Avoid potential late enrollment penalties

• Have time to gather necessary documentation

• Make Medicare, Medicare Advantage and Medicare Supplement plans easy to understand

What you receive with the Medicare Navigation and Plan Purchase Package:

Free Initial Consultation

We will review your current health insurance situation, educate you on your Medicare options, and breakdown all of your Medicare costs and fees.

Step-By-Step Enrollment

We help you enroll in Medicare A & B, Medicare Advantage Plans, Medicare Supplement Plans and Prescription Drug Plans.

On-Going Support

We keep you informed throughout the year on plan updates and changes, and we are available to answer your questions at any point.

When is the best time to purchase:

For the best experience, we recommend connecting with Silver Concierge about 3-4 months before turning 65, giving you ample time to understand your options before your Initial Enrollment Period begins. If you're already past 65, we're here to help you review your coverage before the Annual Enrollment Period (October 15-December 7), ensuring you can make beneficial changes for the coming year. 

Even complex Medicare decisions feel manageable with a knowledgeable, compassionate guide by your side.

Cost:

Package Cost is NA as funded by the insurer that you choose.